During my professional life, I have proven to be an effective communicator with great perception, judgement and listening skills to ensure understanding at all levels. I work with rigor and I am able to analyse and resolve any request quickly and efficiently while respecting the company procedures.
My most solicited tehcnical skills are:
- Server Administration (Active Directory and Group Policy Management. Exchange Administration, Shared Printers and Storage, e-mail and LAN virus detection, Data Backup and recovery) - Expertise to configure, manage, and maintain a Windows 7/8/10 based enterprise system - Maintaining network when ensuring compliance with security policies and procedures. - Performing installation and repairing of IT equipment including internal parts - Deploying and troubleshooting wireless devices - Helpdesk Support throughout a ticket based system.
In addition, I possess a CFC in Computer Sciences as System Analyst and I am in the process of obtaining the official Windows 10 MCSA certification from Microsoft. I have also followed additional training in Digital Communication and Languages in an effort to improve my performance.
2013 - Present
Network System Administrator 30% / SeCoDév - Service Coopération au Développement
I sucesfully developed a project to achieve a more efficient and accuracy network for our association. This has involved the purchasing and deployment of new IT material - server, switches, firewall, wifi, computers etc- and the migration of our email exchange provider to a solution on the cloud ( Office 365.), as well as our SQL database.
I am in charge of troubleshooting IT issues that may happen to the users of Secodev. This includes keeping computer equipment, hardware, and software fully operational and updated to meet organizational needs. I administer the new server acquired assuring the maximum reliability and stability of the network,
2015 - Present
Network System Administrator 20% / ACAPS - Assessment Capacities Project
I was called in order to resolve serious connexion problems that were taking place into the organization. To achieve this, I successfully purchased and deployed some new Cisco material as switches, access point and a Firewall.
From then onwards, I have been also in charge of supporting the IT equipment of 30 staff mostly composed by laptops, docking stations, double screens and licenses of Adobe cloud and Office 365. In order to do this, I set up a ticket system (Spicework) to better organize the assistances to be done. I am also responsible of keeping updated the assets register of the IT material being used by the employees, as well as giving advice regarding the new products or providers that should to be acquired.